Plataran Indonesia

Hiring an Expat General Manager to Foster International Guest Experience and Diversity & Inclusion at Plataran Indonesia Hotel

Background: 

Plataran Indonesia stands as a beacon of Indonesian excellence, offering a gateway to the nation’s rich cultural heritage and natural wonders through its diverse portfolio of luxury boutique hotels, resorts, private cruises, dining, and event venues. With over 15 distinctive properties located in Indonesia’s most iconic destinations, Plataran invites travelers to embark on a journey of discovery and appreciation.

The brand commitment to excellence is reflected in its numerous award and prestigious events:

  • Plataran Hotels & Resorts receive TripAdvisor Travelers’ Choice Awards 2024
  • Plataran Hotel at Komodo won prestigious Victory at the 2023 World Luxury Hotel Awards.
  • ASEAN Summit 43 Gala Dinner: Plataran Indonesia had the privilege of serving as the official venue partner for the Gala Dinner
  • Mr. Yozua Makes, CEO of Plataran Indonesia winning award as Earns and Young Entrepreneur of the Year 2023
  • And many more.

Building upon its excellence, Plataran Indonesia made a strategic decision to appoint an expatriate general manager for its hotel in Bromo, Central Java. This appointment reflects the company’s dedication to enhancing the international guest experience while promoting diversity and inclusion within its operations. The expatriate general manager brings a wealth of experience and a global perspective to Plataran Indonesia, ensuring that the hotel in Bromo continues to uphold the brand standards of excellence while catering to the needs of an increasingly diverse clientele.

Recruitment Process:

  • International Talent Pool: Cast a wide net to attract candidates from diverse cultural and nationality backgrounds with a proven track record in luxury hospitality management.
  • Strategic Alignment: Aligned candidate profiles with Plataran Indonesia brand position and exposure in domestic and international market, expansion strategy, focusing on market insights, company culture, operational and human resource, and revenue optimization.
  • Strategic Leadership Assessment: Evaluated candidates’ strategic vision, leadership acumen, managing people, financial acumen, and ability to align with Plataran Indonesia commitment to Indonesian culture and heritage.
  • Cultural Integration: Prioritized candidates with a deep appreciation for Indonesian traditions and a willingness to immerse themselves in the local community.
  • Inclusive Decision-Making: Involved Plataran Indonesia human resource, executive team, and board members in the selection process to ensure alignment with the company’s long-term strategic objectives.

Outcome:

  • Strategic Vision: The appointed expatriate GM brings a fresh perspective and strategic foresight to Plataran Hotel, envisioning innovative guest experiences and revenue-generating initiatives.
  • Cultural Fusion: By embracing Indonesian culture and fostering cross-cultural exchange, the GM enhances the hotel’s authenticity and appeal to both domestic and international guests.
  • Cross-Cultural Leadership: Through inclusive leadership and cultural sensitivity, the GM fosters a harmonious work environment, empowers diverse teams, and promotes cross-cultural understanding, enhancing employee engagement and retention.
  • Operational Effectiveness: Through effective leadership and collaboration, the GM drives sales and operational efficiency, staff empowerment, and service excellence.
  • Community Impact: Setting a new standard for how businesses can and should contribute to wider society, including local authorities, banks, clinics, partners, and other local institutions, to shine and rise as beacons of community partnership and sustainable development.